AGMM / Industries
AI by industry: where the margin goes in your sector
AGMM does not sell a different product per industry. As an AI consultancy it finds the constraint that costs the most and builds the system that removes it. What changes by sector is the vocabulary, the documents and which process carries the money, in every department.
Greater Manchester / UK and international delivery
Two of the papers these businesses handle. Demonstration with sample documents. Pick your sector below.
SignedS. Whitlock
Four sectors, written down
Where does the margin go in your sector?
Each page names the processes that carry the time and the cash, draws the sector's own work across several departments as it runs now, organised and agentified, and says what it touches.
- Construction
The margin leaks between the site and the office: site records, variations agreed and never priced, subcontractor packages in six inboxes, and the priced bill.
Touches: Sales, Operations, Finance, SuppliersOperationsSite recordsFinanceVariationsSuppliers and procurementSubcontractor packagesSalesEnquiry to priced bill - Manufacturing
Works orders keyed once, supplier paperwork matched to the order, complaints followed to a cause, and job costs ready without a week of digging. Includes what Made Smarter will pay for, sourced and dated.
Touches: Operations, Suppliers, Customer service, FinanceOperationsWorks ordersSuppliers and procurementSupplier documentsCustomer serviceQuality and complaintsFinanceMonth-end job costing - Professional services
Accountancy, law, surveying and consultancy in one page: onboarding and KYC, engagement letters, chasing, time capture and the monthly pack, with the regulator surface linked rather than summarised.
Touches: Customer data and privacy, Customer service, Finance, LeadershipCustomer data and privacyOnboardingCustomer serviceChasing documentsFinanceTime and WIPLeadershipBilling and reporting packs - Logistics
Job intake, dispatch and driver allocation, proof of delivery and the subcontractor reconciliation that eats the margin at the end of the month.
Touches: Operations, Finance, Customer service, SuppliersCustomer serviceProof of deliveryOperationsJob intakeCustomer serviceExceptionsFinanceSubcontractor reconciliation
Now picture yours
Pick the sector closest to yours. Watch the work change state.
The same engagement everywhere; what changes is which process carries the money. Each drawing starts as most businesses run it, then organised, then agentified, with a person kept on every decision that matters.
Customer data and privacy From yes to billing
We would like to appoint you from this month.
What do you need from us?
The start of the fortnight that costs you.
Identity, source of funds and ownership documents, gathered in one place.
Checks run and logged. The judgement stays with the firm.
Drafted from your precedent, scope stated plainly.
Complete before work starts.
Customer service What each matter waits on
Bank statements to 30 September, the stock count and signed director loan confirmations.
Please reply to this email with them attached.
Records, statements, approvals, signatures.
Asked politely, on time, without anybody’s week going on it.
Lands against the right matter.
Anything missing goes back with a clear request.
Which of forty matters waits on what, visible.
Finance Captured, not remembered
Captured from the work, not rebuilt from memory on a Friday.
As the work happens, not from memory on a Friday.
Work in progress built from records, not guesses.
Jobs running over seen before the bill is drafted.
The partner sees what needs action.
Leadership Drafted from the facts
The same facts, gathered once.
The same facts, gathered once.
Drafting work, which these systems do well.
Reviewed by the person whose name goes on it.
Out on time, every month.
- As it runs now
A fortnight between the client saying yes and anybody billing, somebody asking politely for the third time, time recorded from memory on a Friday, and a monthly pack rebuilt by hand.
- Organised
One file per matter that is complete before work starts, a clear list of what each matter waits on, and time captured as the work happens.
- Agentified
Chasers sent on time, narratives and packs drafted from the facts, and every draft reviewed by the person whose name goes on it.
Customer service From the cab to the invoice
The load is delivered.
Signature and photograph, captured once.
A missing signature goes back before the invoice waits on it.
The invoice goes the same day.
Cash stops sitting in the gap.
Operations Described once, not three times
Six pallets, ambient, collect before 10:00.
Delivery to Unit 4, by 12:00.
A collection, a postcode, a weight and a date.
Written once, into one record.
Priced on rules written down, not ninety seconds of memory.
Why that load went on that vehicle, recorded.
The driver gets the job as it was agreed.
Customer service Re-planned and recorded
- Driver, Vehicle 12
Tail lift has failed. I cannot unload the last two pallets at Trafford Park.
A vehicle breaks down, a delivery is refused, a window moves at nine.
The re-plan options, drafted from the live plan.
The planner chooses. The system does not.
The customer hears before they ask.
What changed is on the job, not in an invoice argument six weeks later.
Finance Where the invisible margin is
| Route | Rate |
|---|---|
| Rochdale to Trafford Park | £86 a load |
| Trafford Park to Leeds | £140 a load |
| Waiting time | £24 an hour |
Recorded when agreed, not remembered.
Rates recorded when they are agreed, not remembered.
What was done, against what was agreed.
Differences go to a person before month end.
Reconciled as you go, not at month end.
- As it runs now
A job re-described three times before a vehicle is assigned, a plan that lives with one planner, proof of delivery as paper in a cab while the invoice waits, and subcontractor invoices checked at month end.
- Organised
Every job described once, every change recorded against it, and proof of delivery attached to the job on the day it happens.
- Agentified
Intake captured from the call or the email, re-plans drafted as options for the planner to choose, and the invoice ready the moment the proof arrives.
Operations Keyed once, not three times
Arrives once, from the customer’s order.
The order lands once.
Numbers, quantities and dates entered once.
Connected to the ERP you already run, not replacing it.
Changeovers and late deliveries move the plan, not a whiteboard.
Supervisors get the current plan.
Suppliers and procurement Twenty layouts, one match
Dispatched today against PO-5530. Delivery Wednesday morning.
- AN-30318.pdf
Acknowledgements, advice notes, certificates and invoices.
Read, whatever the layout.
Matched to the purchase order. Anything odd goes to a person.
Filed against the order, findable later.
Customer service Failure to action
Roughly one in twenty are out by 1 mm on the bend.
Photos attached.
- bracket-1.jpg
- bracket-2.jpg
A complaint or a non-conformance, as it happens.
Against the machine, the part and the batch.
Drafted from past cases on the same machine.
Your engineer confirms or corrects it.
How often this happens on this machine, answerable without a week of digging.
Finance Costs held against the job
| Line | Quoted | Actual |
|---|---|---|
| Steel strip | £6,300 | £6,420 |
| Press hours | £3,600 | £4,050 |
| Powder coating | £2,880 | £2,880 |
| Packing | £720 | £690 |
Pulled from the shop floor and the ERP, not retyped.
Hours and materials pulled from where they are recorded.
Every job costed on the same rules.
Jobs running over are seen before the invoice is raised.
In front of the people who decide, on time.
- As it runs now
The same order typed into two systems, supplier paperwork in twenty layouts, complaints chased through email, and job costs rebuilt by hand once the month is over.
- Organised
Each order keyed once, every supplier document matched to its purchase order, every failure written up against the machine it happened on, and costs held against the job as it runs.
- Agentified
Documents read and matched as they arrive, causes drafted from past cases for your engineer to confirm, and a cost report ready for the director without a week of digging.
Operations Handover assembled as you go
Written on a phone, on site, as it happens.
Daily records captured as they happen.
Photographs and delivery notes filed to the job, not a camera roll.
Inspections recorded against what was built.
What was built, what changed and who decided.
Handover becomes an export.
Finance Agreed on site, priced, acknowledged
- Client
Can we move the kitchen door 600 mm to the left?
- Site manager
Yes, that works. I will get it priced.
Agreed on site, sometimes verbally.
Captured the same day, against the job.
Priced on your rates.
Sent for acknowledgement. The commercial call stays with you.
Six weeks later, the record settles the argument.
Suppliers and procurement Out of the inbox
The package is attached: drawings, scope and programme dates.
Prices back by Friday, please.
- Package 4.pdf
Packages sent from one place.
Returned prices land against the package.
Side by side, on the same basis.
Who gets the work is your decision.
Applications and retention tracked against what was instructed.
Sales Where the margin is set
Drawings and the site visit, read into one record.
Drawings and the site visit, read into one record.
Quantities held in one place, not on one laptop in a file named after the client.
Your rates, preliminaries and margin, applied the same way every time.
Whether this ground is worse than it looks stays with your estimator, as an explicit input.
A measured, priced bill, with the working kept.
- As it runs now
Site records in a notebook in the van, variations agreed on site and never written down, packages in six inboxes, and rates from memory and the last similar job.
- Organised
One record per job: the diary, every variation, every package and the measure, captured as it happens rather than assembled at handover.
- Agentified
The diary and photographs filed to the job, variations priced and acknowledged, packages compared side by side, and a priced bill your quantity surveyor can audit. Your people keep the judgement.
How a sector page is used
Does the engagement change by industry?
No. Every engagement runs the same three steps, and a build only where the economic case justifies one. The sector page tells you which processes we would expect to find the money in, and which of the five service families is the likely shape of the answer.
- FreeA 30-minute fit call
- £2,000A 14-day constraint audit
- By proposalA build, only if the evidence supports one
The audit looks across every department, not only the ones a sector page leads with. What you can check today is how we run our own business, on Inside AGMM.
Not written, and why
Which sectors do not have a page here?
Every one not listed above. Accountancy and law are sections inside professional services, because the processes are the same. If your sector is missing, we have nothing specific to say about it yet, and a generic page with your industry’s name swapped in would be worse than none. The fit call is the faster route. Software after an acquisition is not a sector, so it lives in the Library: post-acquisition software and AI for UK businesses.
Every sector page carries a section headed “What we cannot show you yet”. There is no case study in your sector here, and the section says so plainly.
Start with the constraint
Find what is worth changing before you fund a build.
Thirty minutes to test the fit, free, nothing bought on the call. The fourteen-day audit is £2,000 if it fits.
- MessyHand-offs lost in inboxes
- OrganisedEach job has a clear owner and step
- RunningRoutine hand-offs run; exceptions reach a person